Refund & Return Policy

Mandatory Unboxing Video: To protect both parties, all claims for missing, damaged, or incorrect items must be accompanied by a clear, continuous, and unedited unboxing video (from the unopened sealed packaging until the items are inspected). No video, no refund/exchange.

Time Limit: All return or exchange requests must be initiated within 3 days of the delivery date.

Eligible Conditions (Apparel): Items must be in their original condition: unworn, unwashed, with all tags attached, and in their original packaging. We will strictly reject returns for items that show signs of being washed or worn.

Audio Media & Printed Items: Vinyl records, CDs, and cassettes are only eligible for return if they are unopened, unplayed, and still sealed in their original shrink wrap.

Sale & Discounted Items: All items purchased on sale, promotion, or clearance are final and cannot be returned, refunded, or exchanged.

Exchange Process: To ensure you get your desired item/size before it runs out of stock, we do not perform direct manual exchanges. Instead, please request a return/refund for your original item, and place a new order on our website for the correct item/size.

Return Shipping Cost: The customer is responsible for paying their own shipping costs for returning items. Original shipping costs are non-refundable.