FAQ
1. Q: How can I sign up for your email list?
A: You can sign up for our newsletter at https://sacreddeermerch.com/user/str_user.php to receive updates on new arrivals, restocks, discounts, and exclusive offers.
2. Q: What payment methods are accepted on your site?
A: We accept major credit/debit cards, Bank Transfers (BCA), and PayPal. For international transactions, we highly recommend using PayPal.
3. Q: Can I pay using a Down Payment (DP) system?
A: No. All orders on our website must be paid in full upfront (Full Payment). We do not accept down payments.
4. Q: Why are product prices on Shopee different from the official website?
A: Prices on Shopee/marketplaces differ because they factor in platform admin fees, marketplace taxes, and third-party management commissions. To get the best official prices, we recommend shopping directly on our website at www.sacreddeermerch.com.
5. Q: What if my country is not listed at checkout, or an error occurs during shipping calculation?
A: If your country is not listed at checkout, please email us at info@sacreddeermerch.com. If your country is listed but an error occurs, it is likely due to high transaction traffic exceeding our API capacity—please try again 12 hours later or the next day.
6. Q: Where can I find information about materials, pricing, and the size chart?
A: All details regarding materials, prices, and size charts are listed directly on each individual product page.
7. Q: How long does a Pre-Order (PO) item take?
A: The Pre-Order window typically lasts up to 4 weeks (sometimes faster). This is followed by a production period of approximately 2–4 weeks before items are ready for shipment.
8. Q: How do I know the status of the item I want to order?
A: Each item is clearly labeled with its status (Ready Stock or Pre-Order) on its respective product page.
9. Q: How much is shipping and when will I receive my order?
A: Shipping costs are calculated automatically at checkout based on your location and package weight. Ready-stock items are processed and shipped faster than pre-order items.
10. Q: I entered the wrong shipping address. What should I do?
A: We understand typos happen. Please contact our CS team immediately at info@sacreddeermerch.com before your package is dispatched. Include your full name, email address, and order number. Please allow us up to 2x24 business hours to process your address update.
11. Q: Can I cancel or modify my order?
A: Contact info@sacreddeermerch.com as soon as possible with your full name, email address, and order number. Order cancellations are subject to our processing status and will incur a processing fee according to store policy. Please allow us up to 2x24 business hours to process your request.
12. Q: What is your return policy?
A: Please review the Refund & Return Policy page on our website. All return claims must include an unedited, continuous unboxing video and a Return Authorization Number (RA#).
13. Q: Why is an item out of stock in my size, and when will it be restocked?
A: Item availability varies. If you would like to request a custom restock or place a bulk order, specific Minimum Order Quantity (MOQ) requirements apply. Please contact our CS email for more details.
14. Q: Why hasn't my order arrived yet even though I paid for expedited shipping?
A: Expedited shipping only shortens transit time after the package is handed over to the courier. Standard store processing times (3–5 business days for ready stock or production periods for pre-orders) still apply before shipment. We are not responsible for delivery delays caused by the courier.
15. Q: My order was shipped, but I haven't received it after an extended period. What should I do?
A: Contact info@sacreddeermerch.com with your full name, email address, and order or tracking number. Please allow us up to 2x24 business hours for our team to investigate and assist you.
16. Q: How can I become a retail partner or place a Wholesale / B2B order?
A: Send an email to info@sacreddeermerch.com with the Subject: B2B. Include your Store Name, Full Address, and Region/City. Your request will be processed by our team within 2x24 business hours.